What information do we collect?
Information about us: This site is operated by Tweedmill Shopping Outlet Ltd (we, our, us). We are registered in England and Wales under company number 2840101. Our registered company address is at; The Tweedmill Shopping Outlet, Llannerch Park, St. Asaph, Denbighshire, LL170UY. Our VAT number is 625352159. We are registered under the Data Protection Act 1998.
When you set up an account on tweedmill.co.uk to either place an order, enter any competition, promotion or prize draw, upload an image or comment, or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and a password. We will also require your credit/debit card details, when you are placing an order. Required information is identified by a red arrow.
What do we use your information for?
We use your information for the following purposes:
What if I don't want to receive marketing information?
- To serve website content to you.
- To handle orders, deliver products and process payments and refunds.
- To communicate with you about your orders.
- To update our records and generally maintain your account with us.
- If you contact us, we may keep a record of that correspondence and your contact details.
- For our statistical or survey purposes to improve this website and its services to you.
- To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf.
- If you consent, to notify you of products or special offers that may be of interest to you.
- To enter you in any competition, promotion or prize draw and for the purposes explained in the terms and conditions applicable to the competition, promotion or prize draw.
If you give your consent or sign up to our newsletter we may keep you informed by post, email, text or other electronic means about our products and special offers that may be of interest to you
How do we protect your information?
If you prefer not to receive promotional or marketing information from Tweedmill, please un-tick the appropriate box as you go through the registration process.
Alternatively, you can opt-out of receiving promotional or marketing information at any time by changing your contact preferences in My Account, emailing us via our Contact Us form quoting your full name, address and postcode; or by writing to: The Tweedmill Shopping Outlet, Llannerch Park, St. Asaph, Denbighshire, LL170UY.
Please remember to include your name, address and postcode along with any correspondence reference you may have.
Please note that that we will endeavour to process your opt-out or unsubscribe request promptly but it may take up to 28 days for your marketing preferences to be changed.
All payments are process via secure Sagepay services, providing the latest payment processing technology to ensure your online payments are fast, secure and reliable. We may vary this in the future if we feel you will benefit from greater security whilst using our site.
What are cookies?
Disclosure of your information
- Estimate our audience size and usage pattern
- Store information about your preferences so we can customise our site according to your individual interests
- Speed up your searches
- Recognise you when you return to our site
We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfillment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK data protection law.
We may also disclose your personal information to our subsidiaries and affiliated companies for data processing, service and administration purposes. In addition, we may disclose your personal information to any successors in title to our business or to a buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets).
Your personal information and payment card details will be processed by for the purposes of dealing with payment transactions and to protect against fraud.
We may carry out fraud and security checks with Sagepay and other organisations involved in fraud prevention. If we or they suspect or identify fraud we and/or they may record this and may also pass this information to other organisations for the purpose of fraud prevention. We, Sagepay and these other organisations may use this information for fraud prevention purposes in the future.
We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).
What does third party services mean?
A selection of items sold on the www.tweedmill.co.uk website are from third party concessions. If you make a purchase from a third party concession your correspondence details will be passed on in order for them to dispatch directly from their warehouse. They may also contact you directly to deal with any problems involving their services.
Do I have access to my information?
UK data protection law gives you the right to access information held about you. Your right of access can be exercised in accordance with UK data protection law.
If you believe that your details are incorrect, you can amend your details by logging onto the My Account section on the website.
Why do I need a password for my account?
To access your stored data on our site, you will need to input your account and password details (login details). You're responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, please contact Tweedmill Shopping Outlet’s straight away 01745 730072 to let us know. We can deactivate your account at any time.
How secure is my payment?
We're working with Sagepay to make shopping online with a credit card even safer, and to help protect your card against unauthorised use, just like Chip and Pin does.
If your bank or card issuer is already part of this scheme, you may have already seen the Verified by Visa or MasterCard SecureCode page when shopping online.
If your bank hasn't yet introduced these measures, here's what you need to know:
- Shop online with added security and peace of mind
- Your password will be linked to your card, not your computer
- This will help prevent unauthorised purchases.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at: The Tweedmill Shopping Outlet (F.A.O. The Online Data Protection Officer), Llannerch Park, St. Asaph, Denbighshire, LL17 0UY.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.